Privacy Policy & Terms & Conditions

1. Privacy Policy

At The Pit and Platter, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect:

We may collect the following information:

Personal details: Name, email address, phone number, billing address.
Booking information: Event date, location, number of guests, menu preferences, special dietary requirements.
Payment information: Processed securely via third-party providers (we do not store your full payment details).
Website data: IP address, browser type, pages visited, cookies, and usage analytics.

How We Use Your Information:

Your information is used to:

Confirm and manage bookings.
Communicate important event updates or changes.
Process payments, invoices, and receipts.
Send occasional marketing emails about offers, events, or new menus (you can unsubscribe at any time).
Improve our website and services using aggregated analytics.

Legal Basis for Processing:

We process your data because it is necessary for:

Performing our contract with you (booking and catering services).
Compliance with legal obligations.
Legitimate business interests (improving services, marketing with consent).

Sharing Your Information:

We may share personal data with:

Payment processors for secure transactions.
Third-party suppliers and venues required to fulfil your booking.
Legal authorities if required by law.

Data Retention:

We keep your personal data only as long as necessary for the purpose collected, or as required by law. For example, financial records are kept for 7 years for tax purposes.

Your Rights:

You have the right to:

Access and receive a copy of your data.
Request correction or deletion of your data.
Restrict or object to processing of your data.
Withdraw consent at any time.
Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is mishandled.

Security Measures:

We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure of your data.

Contact Information:

For any questions regarding your data, email Info@thepitandplatter.co.uk

2. Cookie Policy

Cookie Policy for The Pit and Platter

Our website uses cookies and similar technologies to enhance your experience, provide analytics, and offer relevant marketing content.

What Are Cookies?

Cookies are small text files stored on your device that allow websites to recognise you, remember preferences, and improve functionality.

Types of Cookies We Use:

Strictly necessary cookies: Required for website functions like forms, bookings, and secure logins.
Performance & analytics cookies: Help us understand visitor behaviour using tools like Google Analytics.
Functional cookies: Remember user preferences and settings (e.g., language, region).
Advertising & marketing cookies: Track browsing behaviour to show relevant promotions and offers.

Managing Cookies:

Most browsers allow you to control or block cookies. You can:

Accept or reject cookies via your browser settings.
Delete cookies stored on your device at any time.

Consent:

By continuing to use our website without adjusting your settings, you consent to our use of cookies.

More Information:

For further guidance, visit the ICO website on cookies.

3. Terms & Conditions

Terms & Conditions for The Pit and Platter

Services

The Pit and Platter provides catering services for private, corporate, and public events. This includes:

Buffet catering (hot & cold)
Finger food & grazing tables
BBQ Buffets
Mobile food trailer / street food services
Online food delivery

Booking & Confirmation

Bookings are only confirmed after receipt of a deposit (usually 30%) and written confirmation from The Pit and Platter.
Final menu selections must be confirmed 7 days prior to the event.
Full payment must be received 7 days before the event date.

Payment Methods

We accept:

Bank transfer
Cash (for local deliveries or collection, where agreed)
Card payments (where agreed)

4. Deposit & Payment Policy

Booking Confirmation

All bookings are confirmed once a deposit of 30% of the total booking cost has been received.
The deposit secures your event date and confirms your agreement with The Pit and Platter.

Payment of Balance

The remaining balance is due 7 days before the event (or another agreed-upon date).
Payment can be made via bank transfer or other agreed methods.
If the event is within 7 days, full payment must be made to secure your event

Refunds & Cancellations

Deposits are non-refundable if the booking is cancelled within 7 days of the event.
Cancellations made more than 7 days before the event will receive a full refund of the deposit.
In the event that The Pit and Platter must cancel due to unforeseen circumstances, a full refund of the deposit and any payments made will be issued.

Late Payments

Failure to pay the balance by the agreed date will result in the cancellation of the booking and loss of deposit.
Any additional charges incurred due to last-minute changes or additions may be invoiced separately.

Special Arrangements

For large or bespoke events, a higher deposit (up to 50%) may be required at the discretion of The Pit and Platter.
Any changes to the deposit or payment terms will be agreed in writing prior to confirmation.

Allergies & Dietary Requirements

Clients must provide a full list of dietary requirements and allergens 7 days before the event.
While we take precautions, we cannot guarantee that food is completely free of allergens.

Delivery & Setup

Our team will arrive at the agreed time for setup and service.
Any additional requests or changes on the day may incur extra charges.

Liability

We are not liable for indirect, consequential, or incidental losses.
Our maximum liability is limited to the total value of the confirmed booking.
Clients are responsible for providing a safe environment for our staff and equipment. If this is not provided then the event may be cancelled with all deposits and payments non-refundable.

Photography & Marketing

We may take photos at events for our social media and other promotional purposes unless clients opt out in writing.

Changes to Terms

We reserve the right to update these terms at any time. Updated terms will be published on our website.

Contact

For questions regarding bookings or these terms, email info@thepitandplatter.co.uk